Gambling should be entertainment — enjoyable, controlled and well within your means. q689 provides practical tools, clear information and genuine support to help every player keep their experience in perspective.
If gambling is harming you right now: Stop playing immediately and use the self-exclusion tool in your Account settings. q689 support can process an exclusion request promptly. Contact us at . Online gambling may be restricted in Pakistan under the Prevention of Gambling Act, 1977. This page does not constitute legal advice. You are responsible for understanding your local legal obligations.
Responsible gambling means approaching casino games, sports betting and any other wagering activity as entertainment — not as a source of income, a way to recover losses or an escape from problems. The core principle is simple: you should only ever gamble with money you can genuinely afford to lose, and you should stop when gambling stops being fun.
At q689, we take this seriously because we know that gambling can move from entertainment to harm in ways that are easy to miss, especially when you're caught up in a PSL final or a long session at a live-dealer table. The tools, information and support on this page are here to help you stay on the right side of that line.
Whether you're a casual player in Karachi placing a few hundred rupees on a cricket match, or a regular slots player in Lahore who enjoys daily sessions — the same principles apply. Set limits before you start. Stick to them. Recognise when you need to step back.
Every q689 account comes with a full set of responsible gambling controls accessible directly from your Account settings — no support ticket required to activate them.
Set a maximum deposit amount on a daily, weekly or monthly basis. Once your limit is reached, no further deposits will be accepted until the period resets. Decreasing a limit takes effect immediately. Increasing a limit is subject to a cooling-off period.
Cap the amount you can lose within a defined timeframe — daily, weekly or monthly. When your loss limit is reached, your account will be locked from further wagering until the period expires. This is one of the most practical tools for preventing unplanned overspending.
Set a reminder alert after a specific period of continuous play — 30 minutes, one hour or a custom duration. When the session timer expires, you will receive a clear on-screen notification reminding you how long you have been playing and prompting you to take a break.
Request a temporary or permanent account exclusion at any time. Temporary exclusions can be set from 24 hours up to 12 months. Permanent self-exclusion closes your account indefinitely. Exclusion requests are processed promptly and cannot be reversed during the exclusion period.
If you need a short pause without committing to a full self-exclusion, the "Take a Break" feature temporarily suspends your account for a fixed period (24 hours to 30 days). You cannot log in during this period, but your account remains active for reinstatement at the end.
View a complete history of your deposits, withdrawals, wagers and session durations at any time from your Account dashboard. Reviewing your activity regularly is one of the simplest ways to stay aware of your gambling habits and catch changes early.
All tools are available directly in your Account settings. No waiting period required to activate limits or exclusions. Contact if you need assistance activating any tool.
Activating responsible gambling tools on q689 is straightforward. Here is how to set up your controls before your next session.
Access your q689 account from any device. The platform is optimised for mobile browsers across Android and iOS — no app installation required.
Go to your Account menu and select "Responsible Gambling" or "Safer Gambling" settings. All tools are grouped together in one place.
Select the tool you want — deposit limit, loss limit, session reminder, take-a-break or self-exclusion. Enter the limit amount or time period that feels right for you.
Confirm your settings. Limit reductions and exclusions take effect immediately. Limit increases have a mandatory reflection period before taking effect — this is intentional, to prevent impulsive decisions overriding your own safeguards.
Check your limits periodically — monthly is a good practice. As your life circumstances change (income, work stress, personal events), your gambling limits should reflect those changes. A limit you set in January may need adjusting by March if your financial situation has shifted.
Before you deposit, ask yourself: if I lose every rupee of this, will it affect my rent, food, family obligations or savings? If the answer is yes — even partially — do not deposit that amount. PKR 500 of entertainment money is worth more to your wellbeing than PKR 5,000 of borrowed pressure.
Every casino game and sports bet has a built-in mathematical edge. Over time, losses are expected. Viewing those losses as the price of entertainment — the same way you would a cinema ticket or a restaurant meal — keeps expectations grounded and prevents loss-chasing behaviour.
Loss-chasing — increasing bets or depositing more to "win back" what you've lost — is the most common path from recreational gambling to problem gambling. If you've hit your session limit, stop. Tomorrow is a new session. Your limit exists precisely for moments when the urge to chase feels strongest.
Using gambling to manage stress, anxiety, boredom or financial pressure — even briefly — creates a dangerous association between distress and betting. If you notice yourself logging in during emotionally difficult moments, it is time to use the Take a Break tool and speak to someone you trust.
Problem gambling often develops gradually. These signs — in yourself or someone you know — suggest that gambling may have moved beyond entertainment.
Gambling with money needed for rent, bills, groceries or family expenses. Borrowing money to fund gambling. Hiding spending from family members.
Continuing to gamble specifically to win back money already lost. Increasing bet sizes after losses. Feeling compelled to "break even" before stopping.
Losing track of time during sessions. Playing for far longer than intended. Gambling eating into sleep, work, meals or family time regularly.
Using gambling to manage stress, boredom, loneliness, anxiety or depression. Feeling irritable or restless when not gambling. Gambling feels like relief rather than fun.
Hiding gambling activity from family or friends. Lying about losses or how much time is spent gambling. Feeling shame or guilt after sessions.
Repeated decisions to cut down or stop gambling that are not followed through. Breaking self-imposed rules consistently. Feeling like you cannot control when or how much you gamble.
If you answer "yes" to two or more of the following questions, consider reaching out for support or using the self-exclusion tool in your Account.
Have you ever gambled with money that was needed for something else — rent, food, utilities or family expenses?
Have you ever lied to a family member or friend about how much you have gambled or how much you have lost?
Have you ever felt the need to gamble with increasingly larger amounts to get the same level of excitement?
Have you ever returned to gambling on another day trying to win back money you lost previously?
Has gambling ever caused a significant problem in your relationships, work, finances or mental wellbeing?
Have you ever tried and failed to reduce or stop gambling despite genuinely wanting to?
If you or someone you know needs support with problem gambling, the following resources provide guidance and assistance. Contact information is text-only — no clickable links to external sites are included below.
The first point of contact for activating limits, processing self-exclusion requests or discussing responsible gambling concerns. Contact us at . Available through live chat in your Account and by email. We aim to respond within 24 hours and prioritise responsible gambling requests.
GamCare is a UK-based organisation providing free information, support and counselling for anyone affected by problem gambling — whether a player or a family member. GamCare resources are available in English and can be accessed online. Their National Gambling Helpline (UK) provides telephone and live chat support. Note: Pakistani users should seek locally applicable guidance in addition to international resources.
Gamblers Anonymous is a mutual support fellowship operating internationally for individuals who believe they may have a gambling problem. Peer support meetings, including online options, are available in English. The GA 20 Questions self-test is a recognised tool for assessing whether gambling has become problematic. Resources are freely accessible online without registration.
Gambling harm often co-exists with stress, anxiety and depression. Mental health organisations operating in Pakistan — including Umang Pakistan and Rozan — provide counselling and helpline services. These organisations support individuals dealing with stress, addiction and psychological distress. Contact details for Pakistani mental health resources can be located through general web search by Pakistani users.
If someone in your household — in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar or elsewhere — is showing signs of problem gambling, GamCare's GamFam resource and the Gamblers Anonymous S-Anon programme offer specific guidance for family members and partners affected by another person's gambling behaviour.
Parents and guardians should use device-level parental controls to restrict access to gambling websites on any device shared with or used by minors. Most Android and iOS devices, as well as Windows and browser-level tools, include filtering and parental control features that can be configured to block online gambling content regardless of platform.
If you are in control and gambling for entertainment, explore q689 and enjoy the experience. If you have any doubts about your play — activate your limits now or use self-exclusion. Our support team is ready to help.
🔞 18+ only — or the higher minimum required by the operator/license jurisdiction. Local laws may restrict gambling. Please read our Terms & Conditions before playing.