This Privacy Policy explains how q689 collects, processes, stores and protects your personal data. We are committed to handling your information responsibly and transparently.
SSL encryption & secure storage at all times.
Your data is never sold to third parties.
Access, correct or delete your data on request.
Collected only for legal & security purposes.
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Privacy queries answered by support team.
All personal and financial data stored on q689 servers is protected using industry-standard SSL/TLS encryption. Sensitive account information is never transmitted or stored in plain text.
We do not sell, rent or trade your personal information to third parties for marketing purposes. Any data shared with service providers is governed by strict data-processing agreements.
You have the right to access, correct, restrict, export and request deletion of your personal data at any time, subject to legal retention obligations. Contact our support team to exercise these rights.
Data is collected only for defined, legitimate purposes: account operation, payment processing, KYC verification, responsible gambling compliance and platform improvement. Nothing beyond this.
We do not retain your personal data indefinitely. Retention periods are defined by legal requirements and platform policy. Account data is reviewed and deleted in accordance with applicable obligations.
When this policy is updated, we notify registered users. We do not make material changes silently. Every significant update to our data practices is communicated clearly with an effective date.
This Privacy Policy ("Policy") is issued by q689 ("we", "us", "our", "Platform"), the operator of the online gaming and sports betting platform accessible at https://q689.cam. This Policy sets out how we collect, use, process, store, share and protect personal data relating to our registered users ("User", "you", "your") and visitors to the Platform.
We are committed to maintaining the privacy and security of your personal information in accordance with applicable data protection principles. By registering an account on q689, depositing funds or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
This Policy applies in addition to our Terms & Conditions. In the event of any conflict between this Policy and another document, this Policy shall govern with respect to matters of data privacy.
For the purposes of this Privacy Policy:
We collect the following categories of personal data depending on your interaction with the Platform:
| Data Category | Examples | When Collected |
|---|---|---|
| Registration Data | Full name, email address, date of birth, country of residence, username | At account registration |
| Identity Verification (KYC) | Government-issued ID (CNIC), proof of address, selfie verification, source of funds documentation | On first withdrawal request or compliance trigger |
| Financial Data | Payment method details, transaction history, deposit and withdrawal amounts in PKR or other currencies | During cashier transactions |
| Technical Data | IP address, device type, operating system, browser type, session duration, referral URL | Automatically on site access |
| Behavioural Data | Games played, betting history, session frequency, responsible gambling tool usage, login patterns | During Platform use |
| Communication Data | Support ticket content, live chat transcripts, email correspondence | When contacting support |
| Preference Data | Language settings, notification preferences, responsible gambling limit settings | When set by User in account settings |
Personal data is collected through the following channels:
We process your personal data for the following defined purposes:
Where applicable data protection frameworks require a lawful basis for processing Personal Data, q689 relies on the following:
q689 does not sell, rent or trade your personal data. Data may be disclosed to the following categories of recipients only where necessary and subject to appropriate safeguards:
q689 operates internationally and your Personal Data may be processed in jurisdictions outside of Pakistan. When transferring data internationally, we take steps to ensure appropriate safeguards are in place, including:
By using the Platform, you acknowledge that your Personal Data may be transferred and processed outside Pakistan in connection with the services described in this Policy.
We retain Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal & AML compliance |
| KYC identity documents | 5 years post-closure (minimum) | Regulatory obligation |
| Financial transaction records | 5 years post-transaction | AML / regulatory |
| Support communications | 3 years from last communication | Legitimate interest / dispute resolution |
| Behavioural / session data | Up to 2 years (anonymised aggregates may be retained longer) | Platform improvement |
| Responsible gambling records | Duration of account + 5 years | Compliance & duty of care |
Upon the expiry of applicable retention periods, Personal Data is securely deleted or irreversibly anonymised.
q689 uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies may be in use:
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect Platform functionality. Most modern browsers — including those commonly used across devices in Karachi, Lahore, Islamabad and other Pakistani cities — allow you to view, manage and clear cookies through the browser settings menu.
We implement appropriate technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration or disclosure. Our security measures include:
Despite our security measures, no data transmission or storage system can be guaranteed to be 100% secure. In the event of a data breach that is likely to pose a risk to your rights and freedoms, we will notify affected users and relevant authorities in accordance with applicable legal obligations.
q689 is strictly an adults-only Platform. We do not knowingly collect Personal Data from individuals under the age of 18, or the higher minimum age required by the operator's license jurisdiction — whichever is greater.
During account registration and KYC verification, we take steps to verify that users are of the required minimum age. Where we discover that an account has been registered by a person below the minimum age, the account will be closed immediately, any winnings forfeited and the data deleted in accordance with applicable legal requirements. Any funds deposited by an underage user will be handled in accordance with the operator's compliance obligations.
Parents and guardians concerned about minors accessing online gambling platforms are encouraged to use parental controls and internet filtering software available on most devices and operating systems.
Subject to applicable law and any overriding legal obligations (such as AML record-keeping requirements), you have the following rights in relation to your Personal Data held by q689:
You may request a copy of the Personal Data we hold about you and details of how it is being processed.
You may request correction of inaccurate or incomplete Personal Data held about you.
You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
You may request that we restrict processing of your data in certain circumstances, for example while accuracy is being verified.
Where processing is based on consent or contract, you may request a machine-readable copy of your Personal Data for transfer to another service.
You may object to processing based on legitimate interests. We will assess whether our legitimate interests override your rights and communicate the outcome.
To exercise any of these rights, please contact our support team using the details in Section 16. We will respond within a reasonable timeframe and in any case within the period required by applicable law. Identity verification may be required before processing certain data requests.
The q689 Platform integrates with third-party service providers to deliver certain functionality. These include payment processors, KYC verification services, game content providers and analytics platforms. Each of these providers operates under its own privacy policy and data-processing terms.
q689 is not responsible for the data practices of third-party services that operate outside the direct scope of the Platform. Where a third party processes your data on our behalf, they do so under a data-processing agreement that requires them to protect your data to a standard consistent with this Policy.
References to payment services familiar to Pakistani users — including Easypaisa, JazzCash, Raast-linked banking services, HBL, UBL, Meezan Bank and Bank Alfalah — appear on this Platform for informational and operational context only. These providers are not data partners of q689 for marketing purposes, and their mention does not imply endorsement of gambling or an active data-sharing arrangement beyond transaction processing where applicable.
q689 reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, Platform functionality or applicable legal requirements. The effective date of the most recent revision is displayed at the top of this page.
Where material changes are made to this Policy — particularly changes that affect how we use your Personal Data or your privacy rights — we will notify registered users through in-platform notifications or email communication prior to the changes taking effect.
Your continued use of the Platform following publication of a revised Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should cease using the Platform and may request Account closure through the support team.
If you have any questions, concerns or requests regarding this Privacy Policy or how your Personal Data is processed by q689, please contact our support team:
We handle your data carefully and transparently. Ready to explore the q689 platform? Start at our homepage, or check our FAQ for answers to the most common account and privacy questions.
🔞 18+ only — or the higher minimum required by the operator/license jurisdiction. Local laws may restrict gambling. Please review our Responsible Gambling page before playing.