Frequently Asked Questions

Visit the q689 homepage and click the registration button. You will be asked to provide a valid email address, choose a username and password, confirm your date of birth and agree to the Terms & Conditions. The entire process takes a few minutes. Make sure the details you provide match your government-issued ID, as these will be required during KYC verification before your first withdrawal is processed.

You must be at least 18 years old to register — or the higher minimum age required by the operator's licensing jurisdiction, whichever applies. q689 enforces age verification strictly. If our KYC process identifies that an account was opened by someone underage, the account will be closed immediately and any balance handled in accordance with compliance requirements. Being 18 does not, by itself, make gambling lawful in Pakistan. Local law applies independently.

No. Each user is permitted to hold exactly one q689 account. Opening multiple accounts — even under different names, email addresses or payment methods — is a breach of the Terms & Conditions and may result in permanent closure of all associated accounts, forfeiture of any balances and exclusion from future registration. If you believe a duplicate account exists in error, please contact our support team to resolve the issue.

KYC verification requires a government-issued photo ID. For Pakistani users, a valid CNIC (Computerised National Identity Card) is the standard document. You will also need to provide proof of your current address — this could be a recent utility bill or bank statement — and proof of the payment method used for deposits (such as a screenshot or statement). All documents must be clear, legible and unaltered. Verification is typically completed within 24 to 48 hours.

On the login page, select the "Forgot Password" option and enter the email address associated with your account. q689 will send a secure password reset link to that email address. The link is time-limited, so use it promptly. If you do not receive the email within a few minutes, check your spam or junk folder. If you still cannot access your account, contact our support team directly — account ownership will be verified before any password changes are applied.

The payment methods available on q689 are listed in the Cashier section of your Account and may vary over time. Pakistani users may recognise some familiar services listed there — including bank transfer options associated with HBL, UBL, Meezan Bank, Bank Alfalah and digital wallets such as Easypaisa, JazzCash and Raast-linked services. These names appear as payment references only. None of them imply that those providers endorse or officially support gambling. Always check the active Cashier for confirmed, current options.

Minimum deposit amounts are displayed in your Cashier and may vary by payment method. Any illustrative figures shown on the website — such as "from PKR 1,000" — are examples for context only and do not confirm the current minimum. The Cashier always reflects the live, accurate minimums for each available payment option. If you are unsure about a specific method, our support team can confirm before you attempt a deposit.

Withdrawal processing times depend on KYC status, the payment method selected and q689's internal review queue. Withdrawals are only processed once KYC verification is complete and all wagering requirements on active bonuses have been satisfied. Processing estimates are shown in the Cashier but are not guaranteed timeframes. If your withdrawal is taking longer than the stated estimate, contact support with your transaction reference for an update.

Generally, withdrawals must be returned to the same payment account used for your deposit — this is a standard anti-money-laundering (AML) requirement. Where a payment method does not support reverse withdrawals, q689 will use an alternative method that is still registered under your verified name and identity. Third-party withdrawals to accounts belonging to another person are not permitted under any circumstances.

A withdrawal can be placed on hold for several reasons: incomplete KYC documentation, active wagering requirements on bonus funds, a pending compliance review, or a mismatch between your account name and the withdrawal destination account name. In some cases, enhanced due diligence is required for larger withdrawal amounts. q689 support will contact you if additional documentation is needed. Resolving the query promptly is the fastest way to clear a held withdrawal.

q689 offers a range of gaming options including slot games, live dealer tables (covering popular formats like live blackjack, live roulette and live baccarat), classic table games and sports betting. Sports coverage includes cricket markets — including PSL, ICC T20 World Cup and bilateral series — as well as football, UFC and other international sporting events. The exact game library available to you will depend on your account status and the confirmed operator configuration at the time you log in.

Non-live casino games on q689 use certified Random Number Generation (RNG) systems to determine outcomes. These systems are provided by established game studios whose software undergoes independent testing by recognised testing laboratories. Live dealer games are managed by real dealers operating from professional studio environments, with outcomes determined by physical game actions (card dealing, roulette wheel spins) rather than software. q689 does not manipulate game outcomes.

q689's sports betting section covers cricket markets including Pakistan national team matches, PSL (Pakistan Super League), ICC T20 World Cup, ICC Champions Trophy, bilateral Test series and ODI events. Market availability is subject to live event scheduling, and odds are updated in real time. Pre-match and in-play (live) betting are available on applicable events. All sports bets are subject to q689's general betting rules as detailed in the Terms & Conditions.

If a sporting event is cancelled, abandoned or otherwise does not reach its natural conclusion, q689 applies its standard void-bet policy for that event. Voided bets are returned to your account balance. Specific rules — such as the minimum number of overs required in a cricket match for bets to stand — are detailed in the sports betting rules section of the platform. In-play markets may also be suspended or revised in real time if event data becomes unreliable.

Yes. q689 is fully optimised for mobile browsers on both Android and iOS devices. The platform is designed to work smoothly across a range of screen sizes — from entry-level smartphones common across Karachi, Lahore and Rawalpindi to high-end handsets. No dedicated app download is required to access the full platform, though app availability may vary by device and region. All account management, deposits, withdrawals, game play and responsible gambling tools are accessible via mobile browser.

A wagering requirement specifies how many times a bonus amount (or bonus plus deposit, depending on the promotion terms) must be wagered before any associated winnings can be withdrawn. For example, a 30× wagering requirement on a PKR 5,000 bonus means you must place a total of PKR 150,000 in qualifying bets before the bonus winnings convert to withdrawable real-money funds. Each promotion has its own specific wagering requirement, expiry date and eligible game list — always read the individual promotion terms before opting in.

No. Any bonus figures shown on the q689 website — including illustrative examples like "100% up to PKR 25,000" — are for informational context only and do not constitute guarantees of currently available promotions. Bonus offers are subject to change at any time. The only way to confirm what promotions are currently active is to log in to your q689 account and check the Promotions section directly. Available offers may also vary by account profile and eligibility.

This depends on the specific bonus terms. Some promotions allow you to forfeit the bonus and withdraw your real-money deposit balance before wagering requirements are met — but the bonus funds and any winnings generated from those bonus funds will be removed from your balance. Other promotions lock both the deposit and the bonus until wagering is complete. Always read the individual bonus terms carefully before opting in, so you understand what you are committing to before you start playing.

Bonus abuse refers to using promotional offers in ways that are inconsistent with their intended purpose — for example, opening multiple accounts to claim the same welcome bonus multiple times, placing low-risk coordinated bets to complete wagering requirements with minimal variance, or systematically exploiting promotion terms through patterns designed to guarantee profit. Where q689 identifies bonus abuse, it may forfeit the bonus, void associated winnings and close the account. Promotion terms exist to make bonuses enjoyable for genuine recreational players.

Yes. All q689 bonuses carry an expiry period — typically stated in days from the moment the bonus is activated or credited to your account. If you have not completed the wagering requirement before the bonus expires, the remaining bonus funds and any winnings derived from them will be automatically removed from your balance. The expiry timeline for each promotion is stated in the specific promotion terms. If you are unsure when a bonus expires, check the active bonuses section in your Account dashboard.

q689 uses SSL/TLS encryption to protect all data in transit between your device and the platform. Stored personal and financial data is encrypted at rest. Access to sensitive account data is restricted internally on a need-to-know basis, with audit logging in place. q689 does not sell your personal data to third parties. For full details on how your data is collected, processed and retained, please read our Privacy Policy.

Log in to your q689 account and navigate to Account Settings, then select the Responsible Gambling section. From there you can set daily, weekly or monthly deposit limits. Enter the PKR amount you want to cap your deposits at, and confirm. Deposit limit reductions take effect immediately. If you request an increase to a limit, a mandatory reflection period applies before the higher limit becomes active — this delay is intentional, to protect you from impulsive decisions.

Self-exclusion temporarily or permanently suspends your q689 account to prevent you from gambling. It is the most protective tool available and is designed for players who feel their gambling is no longer under control. You can activate self-exclusion directly from the Responsible Gambling section in your Account Settings, or by contacting our support team at [email protected] with the subject "Self-Exclusion Request". Exclusions are processed promptly and cannot be reversed until the exclusion period has fully elapsed.

Online gambling may be restricted or prohibited in Pakistan under applicable law, including the Prevention of Gambling Act, 1977. q689 does not claim that access to or use of the platform is lawful in Pakistan, nor does it hold any licence issued by Pakistani government authorities, the PTA, the State Bank of Pakistan or any provincial body. This information is provided as context only and does not constitute legal advice. Every user is personally responsible for understanding and complying with the laws applicable in their own jurisdiction.

The first step is to stop playing and use one of the responsible gambling tools in your Account Settings — activate a loss limit, take a break or apply for self-exclusion. If you feel you need external guidance, internationally recognised organisations such as GamCare and Gamblers Anonymous offer free English-language support resources. For mental health support within Pakistan, organisations such as Umang Pakistan provide counselling services. You can also contact our support team at any time — we will not create barriers for anyone seeking help. For more information, visit our Responsible Gambling page.